Easy Field Services values your privacy and is dedicated to safeguarding it through the implementation of this policy. This document outlines the types of information that may be collected from you or provided by you when utilizing the Easy Field Services website and service(“Service”). It details our procedures for collecting, using, securing, and disclosing such information, as well as explaining your rights regarding your personal information and providing contact information for reaching us or relevant supervisory authorities in case of complaints.
This policy is applicable to information collected in the following scenarios:
1. On the Easy Field Services website and Field Service Management Software.
2. In telephone call recordings, emails, texts, and other electronic messages sent to us or routed through the Service, including attachments, documents, and files submitted through the website or as part of the Service.
3. Through your interactions with the Service, encompassing the creation and storage of information related to individual jobs or services, price books, personnel, business, financial and operating activities, marketing and promotional data, customer details (including contact information), and location data and dispatch information (including GPS data).
4. Via mobile and desktop applications offering dedicated, non-browser-based interaction between you and the Service or specific Service components.
5. During interactions with third-party applications or integrations of third-party applications and services through the Service.
This policy does not cover information collected:
1. Offline or through other means, including information provided by referral partners and trade organizations or on any other website operated by the Company or any third party.
2. By any third party, including through applications or content (including advertising) that may link to or be accessible from or on the Service.
It is essential to read this policy carefully to comprehend our guidelines and practices concerning your information and how we will handle it. If you disagree with our policies and practices, please refrain from using the Service. By accessing or using the Service, you agree to this privacy policy to the maximum extent permitted by applicable law. Note that this policy may undergo changes, and your continued use of the Service after modifications implies acceptance of those changes. Therefore, it is advisable to check the policy periodically for updates. We may request you to confirm or update your marketing preferences if you request additional products and/or services in the future or if there are changes in laws, regulations, or the structure of our business.
Understanding Personally Identifiable Information (PII)
PII refers to any data that can be used to identify, contact, or locate an individual. This includes, but is not limited to, information like names, addresses, phone numbers, email addresses, and financial data. PII does not include anonymous data or demographic information unrelated to specific individuals.
Privacy Fundamentals
Our privacy practices adhere to current global principles and standards for handling personal data, in compliance with the privacy laws of the countries and regions where we operate.
Legal Basis: Our processing of personal data is based on the following legal grounds:
1. Fulfillment of our agreement with you as a customer.
2. Legitimate interest/balancing of interests for personalizing your experience on Easy Field Services websites or interactions.
3. Consent for communication purposes.
By using our website and Service, you allow us to collect and use information as described in this policy. We may seek explicit consent as required by law.
Information We Collect
At Easy Field Services, we collect the following information:
• Basic User Profile Information: For all Visitors, we gather basic user profile data.
• Additional Information for Authorized Customers: For our Authorized Customers, we collect names, addresses, phone numbers, email addresses, and business information such as the nature and size of the business.
• Usage Information, IP Addresses, and Cookies: Automatically collected information includes details of visits to the Service, location data, logs, communication data, and resources accessed. Technologies such as cookies, flash cookies, and web beacons may be employed for automatic data collection.
Sharing of Information We Collected
We may share information collected in the following ways:
• Sharing Among Authorized Customers: PII about Authorized Customers may be shared with other Authorized Customers who are interested in evaluating potential transactions.
• Aggregated Data: We may share aggregated data about our Visitors, including demographic information, with our partner agencies and third-party vendors.
Involvement of Third-party Organizations
In addition to our data collection, certain third-party service providers, including credit card companies, clearing houses, and banks, may collect PII from our Visitors and Authorized Customers. Although we do not govern their use of this information, we request these third parties to clarify their procedures for handling user data.
How We Utilize PII
We utilize PII to customize our website, provide pertinent services, and facilitate buying and selling activities. This may encompass sending emails to Visitors and Authorized Customers regarding research opportunities, potential transactions, and information relating to our Services. PII is also employed to address specific queries and provide requested information.
How We Use Your Information
We use the information we collect for various purposes to enhance your experience with Easy Field Services. Here’s how we use your information:
1. Customization: We use your Personally Identifiable Information (PII) to customize our website and Services, tailoring them to your preferences and needs.
2. Marketing: We may use your PII to send you marketing communications about our services, updates, and promotional offers. If you do not wish to receive such communications, you can opt-out by following the instructions provided in the communication or by contacting us at support@easyfieldservices.com.
3. Communication: PII allows us to contact you. We may email you about research opportunities, purchase and selling prospects, or information related to our Services. We also use PII to respond to specific inquiries and provide requested information.
4. Security: For security purposes, we may use PII, including Cookies, to protect your account and data. For example, we may automatically log you out if your account remains inactive for over 10 minutes.
5. Sharing and Transactions: PII about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions. This sharing facilitates business interactions within our Services.
6. Analysis: We use login information, like IP addresses and browser types, to analyze user trends, administer the website, track user activity, and gather demographic data.
7. Service Eligibility: Our partnerships with vendors may involve sharing PII with them on a need-to-know basis for evaluating Authorized Customers’ eligibility for services.
8. Legal Compliance: In situations where required by law or for the safety of our users, we may disclose PII to comply with court orders, subpoenas, or requests from law enforcement agencies.
Disclosure of Your Information
We may disclose aggregated information without restrictions. Personal and business information may be disclosed to subsidiaries, affiliates, contractors, service providers, and third parties for various purposes, including marketing. Disclosures may also occur in the event of a merger, divestiture, or similar business transition.
Choices About Your Information
You have control over tracking technologies and advertising preferences. You can opt-out of promotional communications by contacting us. Your rights include the ability to request changes, rectification, erasure, or restriction of your personal data. Consent withdrawal is also possible, though it does not affect prior lawful processing. This can be done by following the instructions in our emails or by contacting us at support@easyfieldservices.com.
Use of Cookies
We employ Cookies for various reasons, including understanding user preferences and securing the accounts of our Authorized Customers. For instance, if an Authorized Customer is logged in but remains inactive for over 10 minutes, our system will automatically log them out.
Login Information
Login information, including IP addresses, Internet Service Providers (ISPs), and browser types, is used for trend analysis, website administration, user activity tracking, and demographic data collection.
Partners and Service Providers
Easy Field Services may establish partnerships and affiliations with various vendors who may access specific PII on a need-to-know basis for evaluating Authorized Customers’ eligibility for services.
Legal Compliance
We may disclose PII to comply with court orders, subpoenas, or requests from law enforcement agencies, especially when it’s necessary to protect the safety of our Visitors and Authorized Customers.
Data Security
Our employees are well-versed in our security policies and practices. PII of our users is accessible only to a limited number of qualified employees who require a password for access. We conduct regular security audits and use encryption protocols to protect sensitive information, such as credit card numbers or social security numbers. While we employ commercially reasonable security measures, please be aware that electronic communications and databases may be susceptible to errors, tampering, or breaches. We cannot guarantee or warrant against such events, and Easy Field Services shall not be liable for any such occurrences.
Data Security
Our employees are well-versed in our security policies and practices. PII of our users is accessible only to a limited number of qualified employees who require a password for access. We conduct regular security audits and use encryption protocols to protect sensitive information, such as credit card numbers or social security numbers. While we employ commercially reasonable security measures, please be aware that electronic communications and databases may be susceptible to errors, tampering, or breaches. We cannot guarantee or warrant against such events, and Easy Field Services shall not be liable for any such occurrences.
Corrections to Information
You can review and change your information through your account profile or by contacting us at support@easyfieldservices.com.
Deactivation and Deletion
Visitors and Authorized Customers can request the deactivation or deletion of their PII from our database. Such requests may result in the functional deletion of your information, and we commit not to sell, transfer, or use your PII moving forward.
Data Retention
Personal data is retained for the duration necessary to fulfill purposes or as required by applicable laws.
Changes to Privacy Policy
If we make changes to our privacy policy that might impact the disclosure of PII that was previously requested not to be disclosed, we will contact affected Visitors and Authorized Customers to allow them to prevent such disclosure. Any changes to our privacy policy will be posted on our website.
Links
Our website may contain links to other websites. Please be aware that clicking on these links will redirect you to other sites with their own privacy policies. We encourage you to read the privacy statements of these linked sites, as their practices may differ from ours.
Your Rights
You have the right to access, rectify, complete, erase, or restrict the processing of your personal data. Data portability rights apply when processing is based on consent or the fulfillment of an agreement. To exercise your rights, contact us at support@easyfieldservices.com.
How to Complain
If you have concerns, contact us at support@easyfieldservices.com. If unsatisfied, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
Children Under 13
The Service is not intended for users under 13. If you are under 13, do not provide any information. Contact us if you believe we have collected information from a person under 13.
Contact Information
For any questions about this Privacy Policy or our data practices, please contact us at: support@easyfieldservices.com
