Transparent disclosure of how Webnox Technologies Pvt. Ltd. collects, manages, and safeguards data within Easy Field Services (EFS ERP).
Last Updated: September 10, 2026
Est. Read Time: 7 Min
Section 01
Introduction
Webnox Technologies Pvt. Ltd. ("we", "our", or "us") respects your privacy and is committed to protecting the information you provide while using Easy Field Services (EFS ERP), our website, applications, and related services.
Scope of Policy
This Privacy Policy explains how we collect, use, store, protect, and manage information when you access or use our platform. This policy applies to:
•Visitors accessing our marketing website and product pages
•Users creating and managing business account profiles
•Businesses and enterprises using corporate features of Easy Field Services (EFS ERP)
•Individuals and teams interacting with our support or integration services
By creating an account or accessing our services, you acknowledge that you have read and understood the data practices described in this Privacy Policy.
Section 02
Information We Collect
We collect information required to provide, maintain, optimize, and secure our enterprise software services.
Account Information
When you create an account, request a product demo, or communicate with customer support, we may collect:
•Full name and professional contact information
•Corporate email address and primary contact phone number
•Company name, industry sector, and job role/title
•Account authentication login credentials and password hashes
Business Information
When your team operates Easy Field Services (EFS ERP), you store operational business data within the platform, including:
•Customer records, contact lists, and CRM lead interactions
•Vendor and supplier details, purchase orders, and billings
•Product catalogs, warehouse stock, and inventory movement logs
•Work orders, field service dispatch records, and technician logs
•Sales transactions, quotes, proposals, and customer invoices
•Employee, crew member, and user authorization assignments
Technical & Device Information
We automatically collect technical telemetry when you access the platform:
•IP address, approximate location data, and network provider information
•Browser type, browser extension configurations, and language settings
•Device type, operating system version, and display resolution
•Session login logs, user interaction events, and system audit trails
•Platform performance metrics, error diagnostics, and trace logs
Ownership Notice: All business records and operational data uploaded by your organization belong strictly to your company.
Section 03
How We Use Your Information
We use collected information solely for legitimate business purposes connected with delivering and supporting our ERP services.
Provide uninterrupted access to Easy Field Services (EFS ERP) and its modules (CRM, Dispatch, Inventory, Workforce, Billing)
Create, verify, and manage user identity credentials and access control levels
Deliver platform features, process transactions, and automate business workflows
Respond to support tickets, issue inquiries, and troubleshoot technical glitches
Analyze system usage trends to optimize code execution and UI responsiveness
Deliver essential service announcements, security alerts, and system status updates
Maintain, update, and enhance our software suite performance
Section 04
How We Handle Business Data
Easy Field Services (EFS ERP) helps enterprise organizations manage end-to-end business operations including customer relationship management, field service dispatches, warehouse inventory, sales workflows, and financial documentation.
Strict Non-Monetization Commitment
We process business data strictly to provide and maintain the active software platform services.
•We DO NOT sell, rent, trade, or monetize your business records to advertising brokers or data aggregators.
•We DO NOT scrape or train external third-party AI models on your private customer or inventory data.
•Your operational business records are isolated and accessible only to your authorized users.
Section 05
Data Security
We employ industry-standard administrative, physical, and technical safeguards designed to protect organizational information against unauthorized access, loss, or alteration.
Security Measures In Place
•Encrypted transport protocols (TLS 1.3/HTTPS) for data in transit across public networks
•Robust encryption algorithms for databases and sensitive fields at rest
•Role-Based Access Controls (RBAC) preventing unauthorized cross-tenant data access
•Continuous automated vulnerability monitoring and system security audits
•Strict internal access controls restricting access to authorized technical personnel
Shared Responsibility Model
While we maintain server-level security, users are responsible for keeping account login passwords secure, enforcing multi-factor authentication, and promptly revoking access for offboarded employees.
No transmission over the internet or electronical storage solution can be guaranteed 100% secure. If you detect suspicious account activity, contact us immediately.
Section 06
Data Sharing & Third Parties
We do not sell personal or organizational data. We share information only under minimal required scenarios outlined below:
Sub-processors & Infrastructure Partners
We engage vetted third-party service providers to host infrastructure and process essential operations:
We may disclose relevant information if required by applicable statutory laws, court orders, subpoenas, or legal processes, or to defend rights, property, and user safety.
Section 07
Cookies & Tracking Technologies
Our website and application portal use cookies, local storage tokens, and similar web technologies to enhance security and session stability.
Essential Cookies: Required for authenticating user logins and maintaining active session security.
Performance Cookies: Help collect anonymized platform usage metrics to resolve layout bottlenecks.
You can adjust or disable non-essential cookies via your web browser settings. Note that disabling essential cookies may impact account authentication stability.
Section 08
Third-Party Integrations
Easy Field Services (EFS ERP) supports seamless connections with external service APIs to optimize enterprise workflows. Enabled integrations may include:
Google Maps API (Geolocation & Route Tracking)
Cloud Infrastructure & Storage (AWS / Google Cloud)
Payment Gateway Services (Stripe / Razorpay)
Communication & Notification Engines (SendGrid, Twilio, WhatsApp API)
When an administrator links external integrations, data exchanged through third-party APIs will also be governed by that respective provider's privacy policy.
Section 09
Data Retention
We retain organizational and personal information only for as long as necessary to fulfill active account services, maintain billing compliance, and satisfy statutory obligations.
Account Retention Period
Data Retention Policy: 90 days following account closure or contract termination, unless extended retention is required by law.
•Active Account Data: Retained for the full duration of your active subscription contract.
•Closed Account Data: Soft-deleted and archived for 90 days, enabling data export or account restoration before permanent purge.
•Audit & Transaction Logs: Retained as mandated by tax, legal, and financial reporting standards.
Section 10
Your Data Rights
Depending on your jurisdiction and local privacy regulations (such as GDPR, CCPA, or regional data protection acts), you have rights regarding your personal information:
Right to Access: Request a copy of the personal data we hold about your profile.
Right to Rectification: Request correction of outdated or inaccurate personal details.
Right to Erasure ('Right to be Forgotten'): Request deletion of your personal account records.
Right to Data Portability: Request an export of business data in structured machine-readable formats (JSON/CSV).
Right to Restriction: Object to or request restrictions on specific automated processing routines.
To exercise any of these rights, send a written request to: [email protected]. Account identity verification will be required before request processing.
Section 11
Children's Privacy
Easy Field Services (EFS ERP) is explicitly designed and built for enterprise businesses and adult professionals. It is not intended for use by minors or children under the legal age of 18.
We do not knowingly collect or solicit personal data from children.
If you believe a child under the applicable legal age has submitted information to us, please notify us immediately at [email protected] so we can erase the data promptly.
Section 12
Changes to This Privacy Policy
We reserve the right to revise or update this Privacy Policy periodically to reflect technological updates, regulatory modifications, or platform workflow enhancements.
When changes occur, we will update the "Last Updated" date at the top of this document (September 10, 2026).
For material modifications impacting user data handling, registered account administrators will receive email or platform dashboard notifications prior to changes taking effect.
We recommend reviewing this policy periodically to stay informed about our data protection standards.
Section 13
Contact Us
If you have questions, privacy concerns, or data rights inquiries regarding this Privacy Policy, please reach out to our privacy compliance team:
Official Contact Details
•Company Name: Webnox Technologies Pvt. Ltd.
•Product Name: Easy Field Services (EFS ERP)
•Corporate Address: Webnox Technologies Pvt. Ltd., India
