Terms of Service

For the purposes of these Terms of Service, the following terms shall have the specified meanings:

By accessing or using the Services provided by Webnox Technologies Pvt. Ltd., you agree to comply with these Terms and all applicable laws and regulations.

• If you enter into these Terms on behalf of a company, partnership, or organization, you confirm that you have full legal authority to bind that organization.
• You must be legally capable of entering into a binding agreement under applicable law.
• We may update these Terms from time to time. Continued use of the Services following an update constitutes acceptance of the modified Terms.

Easy Field Services (EFS ERP) helps enterprise organizations manage connected operational processes through a centralized cloud environment.

To access the Services, you must register and maintain an active account.

• You agree to provide accurate, complete, and current information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must restrict unauthorized access to your account and manage authorized Users.
• You must notify us immediately at [email protected] if you suspect account compromise.

The Customer is responsible for managing all Users authorized to operate under its account.

• Users must use the Services solely for legitimate business operations.
• Credentials may not be shared among multiple individuals where individual user seats are required.
• The Customer is responsible for revoking access for offboarded employees or contractors promptly.

Easy Field Services (EFS ERP) may offer a Free Trial allowing eligible business customers to evaluate features prior to purchasing a Subscription.

• Trial duration, features, and usage caps are specified upon registration.
• The Free Trial is provided strictly for evaluation purposes and may be modified or terminated by us at any time.
• Upon trial expiration, continued access requires selecting a paid Subscription.

Access to platform features is granted under subscription plans detailed on our official pricing pages.

• Subscriptions grant a limited, non-exclusive, non-transferable right to use the Services during the active term.
• Plan features, user limits, storage capacities, and billing periods are defined at purchase.
• Modifications to active paid plans will be governed by notice and renewal terms.

You agree to pay all applicable fees associated with your selected Subscription plan.

• Fees are billed in advance on a monthly, annual, or custom billing cycle.
• You authorize Webnox Technologies Pvt. Ltd. or its payment processors to charge your designated payment method.
• All fees are non-refundable except where explicitly required by law.
• Applicable taxes, duties, and statutory levies are the responsibility of the Customer.
• Failure to remit payment may result in account suspension or termination.

We reserve the right to adjust subscription pricing, plan structures, or usage caps.

• Price modifications for existing active Subscriptions will take effect at the start of the next renewal term.
• Customers will receive reasonable advance notice prior to any pricing change taking effect.

You agree to use the Services only for lawful business operations and in compliance with these Terms.

Customers retain all rights, title, and interest in Customer Data uploaded to the Platform.

• You are responsible for ensuring that all data entered into the Platform complies with applicable privacy laws and third-party contracts.
• Easy Field Services (EFS ERP) acts as a business processor and does not independently verify the accuracy or legal status of Customer Data.

Our processing of personal data is governed by our Privacy Policy. We maintain administrative, technical, and physical safeguards designed to secure your data.

Where Webnox Technologies Pvt. Ltd. processes personal data on behalf of a Customer subject to statutory data protection laws, parties may execute a DPA incorporating subprocessor lists, security standards, and cross-border transfer protocols.

Mobile applications for technicians and customers require specific device permissions to execute field workflows.

• Required permissions may include location services (GPS), camera, push notifications, and local storage.
• Users are responsible for maintaining valid mobile data connectivity and managing device permissions.

Easy Field Services (EFS ERP) includes field service location tracking, technician route history, and geofencing capabilities.

• Customers are responsible for providing appropriate notices and obtaining required consents from employees or field technicians regarding GPS tracking.
• Location data may be affected by device hardware, network coverage, or satellite availability and should not be relied upon as absolute proof of exact location.

We strive for high platform availability and uptime reliability.

• We do not warrant uninterrupted, error-free operations at all times.
• Platform availability may be impacted by emergency repairs, third-party outages, or network disruptions.
• Enterprise customers may be entitled to SLA commitments set forth in separate written agreements.

We periodically issue platform updates, bug fixes, patches, and feature upgrades to enhance performance and security.

Support services are provided according to your subscription tier.

• Support covers platform configuration, account access, bug reports, and operational assistance.
• Support does not include legal, tax, accounting, or custom software development advice.

Where requested, onboarding and data migration assistance may be offered under separate order forms.

• Customers are responsible for providing cleanly formatted source files and creating independent backups prior to migration.

All rights, title, and interest in and to Easy Field Services (EFS ERP), including software, code, UI design, trademarks, and documentation, are owned exclusively by Webnox Technologies Pvt. Ltd..

If you provide feedback, feature requests, or suggestions to Webnox Technologies Pvt. Ltd., you grant us a royalty-free, perpetual right to use and incorporate that feedback into our products without restriction.

Each party agrees to safeguard non-public confidential information received from the other party during the term of the agreement.

You may not use the Services for fraudulent activities, IP infringement, infrastructure scanning, API abuse, or unauthorized resale.

We may suspend platform access in cases of overdue invoices, security compromise, operational risk, or material violation of these Terms.

Either party may terminate a subscription in accordance with plan cancellation settings or for uncured material breach upon notice.

Upon termination, user access ceases, accrued fees remain payable, and provisions intended to survive (IP, liability, confidentiality) remain in force.

Customers may export data prior to account closure. Following the 90-day retention window, Customer Data will be securely purged from active systems.

To the maximum extent permitted by law, Webnox Technologies Pvt. Ltd. shall not be liable for indirect, incidental, or consequential damages. Total aggregate liability is limited to fees paid by Customer during the 12-month period preceding the claim.

Customer agrees to defend and indemnify Webnox Technologies Pvt. Ltd. against third-party claims arising from Customer's breach of Terms, illegal use, or Customer Data infringement.

Neither party will be liable for performance delays caused by events beyond reasonable control, including natural disasters, internet outages, or government actions.

We continuously evolve the platform and may modify, add, or discontinue features for security, operational, or legal reasons.

We may update these Terms periodically. Notice of material changes will be communicated via email or dashboard notifications.

These Terms are governed by the Laws of Tamil Nadu, India. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Coimbatore, Tamil Nadu, India.

Notices may be delivered via email, account notifications, or website announcements. You must maintain accurate account contact details.

You may not assign these Terms without prior written consent. We may assign these Terms to an affiliate or corporate successor.

If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in full force and effect.

These Terms, alongside applicable Order Forms, Privacy Policy, DPA, and SLAs, constitute the entire agreement between you and Webnox Technologies Pvt. Ltd..

For questions or legal notices concerning these Terms of Service, please contact:

The following supplemental agreements and policies also govern your use of the platform:

• Privacy Policy (/privacy)
• Cookie Policy (/privacy#cookies-tracking)
• Data Processing Addendum (DPA)
• Service Level Agreement (SLA)
• Acceptable Use Policy